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Shipping Policy:

  1. Processing Time: Orders are processed within 7-10 business days from the date of purchase/payment confirmation. This includes order verification, quality control checks, packaging, and dispatch preparation.
  2. Shipping Methods: We offer various shipping methods such as standard shipping, express shipping, or overnight shipping. The available options and associated costs will be displayed during the checkout process.
  3. Delivery Time: The estimated delivery time is calculated from the date of shipment and depends on the selected shipping method and the destination. Please note that delivery times may vary, especially during peak seasons or unforeseen circumstances beyond our control (e.g., natural disasters, customs delays, etc.).
  4. Shipment Tracking: Once your order is shipped, you will receive a tracking number via email or SMS, depending on the contact information provided during the purchase. You can use this tracking number to monitor the progress of your shipment.

Address changes, Invalid Addresses, Returned order packages

  1.  Order Placement: When placing an order, it is the customer's responsibility to provide accurate and complete shipping information, including the recipient's name, shipping address, contact number, and any other required details. It is essential to double-check the provided information before finalizing the order
  2. Non-Delivery or Delayed Delivery: If an order cannot be delivered or is delayed due to incorrect or insufficient shipping information provided by the customer, the business cannot be held responsible. In such cases, it is the customer's responsibility to update the shipping information promptly to ensure successful delivery.
  3. Reshipment or Additional Charges: If an order is returned to the business due to incorrect shipping information, the customer may be responsible for reshipment costs. The business may require the customer to provide the correct shipping information and cover any additional shipping charges before reshipping the order.
  4. Address Change Requests: If the customer needs to change the shipping address after placing an order, they should notify the business as soon as possible. However, the ability to accommodate such requests may depend on the order's processing stage and the shipping carrier's policies. The customer may be responsible for any costs or fees associated with address changes, depending on the circumstances.
  5. Exceptional Cases: In situations where the business makes an error in processing or shipping the order, or if there are extenuating circumstances, the business may take responsibility for resolving the issue and ensuring the customer receives their order without additional charges.